AB8 Privacy Policy

1. Who We Are

AB8 is an online gaming platform operating at ab8.pro and serving players based in the Philippines. When you register an account, deposit funds, place bets, or contact our support team, you share personal information with us. This policy describes how we handle that information responsibly.

For purposes of this Privacy Policy, AB8 acts as the data controller for the personal information you provide. If you have questions about how your data is handled, you can reach our team at [email protected].

2. Information We Collect

We only collect personal information that is necessary to operate the platform, verify your identity, process transactions, and comply with our legal obligations. The categories of information we collect include:

Account Registration

• Full name as it appears on your valid ID
• Date of birth (to confirm you are 21 years old or above)
• Mobile number registered in the Philippines
• Email address
• Username and password (passwords are stored in encrypted form)

Identity Verification (KYC)

• Scanned or photographed copy of a valid Philippine government-issued ID (e.g., PhilSys, passport, driver's licence, UMID)
• Selfie or photo verification where required
• Proof of payment method ownership (e.g., screenshot of your GCash or Maya account showing your registered name)

Financial and Transaction Data

• Deposit amounts and payment method references (e.g., GCash transaction IDs, bank reference numbers)
• Withdrawal requests and processing records
• Account balance history

Platform Usage Data

• Game and betting activity — which games you played, bet amounts, session duration
• IP address and general location data (to confirm Philippines-based access)
• Device type and operating system
• Browser type and version
• Pages visited and time spent on the platform

Communication Records

• Messages sent to customer support via email or in-platform chat
• Feedback or complaints submitted through our support channels

3. How We Use Your Information

Your personal information is used for specific, legitimate purposes. We do not use your data for any purpose beyond what is described here without informing you first.

Purpose	Why We Need It
Account creation and management	To set up and maintain your AB8 account, including login access and account security.
Identity verification (KYC)	To confirm you are who you say you are and that you meet the 21+ age requirement before processing withdrawals.
Transaction processing	To process deposits and withdrawals accurately in Philippine Peso and to match payments to the correct account.
Fraud prevention and security	To detect unusual activity, prevent unauthorised account access, and protect against financial fraud.
Responsible gaming	To monitor activity patterns and apply responsible gaming tools (deposit limits, self-exclusion) when requested or required.
Customer support	To respond to your enquiries and resolve account issues efficiently.
Platform improvement	To understand how the platform is used and make technical and UX improvements.
Legal compliance	To meet applicable legal and regulatory obligations, including anti-money laundering (AML) requirements.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract performance: Processing is necessary to provide the services you registered for — without it, we cannot operate your account or process your transactions.
• Legal obligation: Certain data processing (e.g., KYC, AML checks) is required by applicable Philippine law.
• Legitimate interest: We process usage data and security logs to maintain platform integrity and protect players from fraud.
• Consent: Where you have given explicit consent for a specific use (e.g., optional marketing communications), you may withdraw that consent at any time by contacting us at [email protected].

5. Who We Share Your Data With

AB8 does not sell your personal information to third parties. We share data only where necessary to deliver our services, meet legal requirements, or protect the security of the platform.

• Payment processors: When you make a deposit or request a withdrawal, transaction reference details are shared with the relevant e-wallet or banking partner (e.g., GCash, Maya, or your bank) to complete the transfer. These partners operate under their own privacy policies.
• Identity verification providers: KYC checks may involve third-party verification services that process your ID documents securely on our behalf.
• Game content providers: Providers of slots, live casino, and other game content may receive anonymised session data to support game delivery and RNG certification. They do not receive personally identifiable information beyond what is technically necessary.
• Legal and regulatory authorities: We are required to disclose certain information to competent Philippine authorities when lawfully requested, including for AML investigations.
• IT and security service providers: We use reputable third-party infrastructure and security vendors who process data strictly on our behalf under data processing agreements.

All third parties who access your personal data on our behalf are required to handle it securely and only for the purposes we specify.

6. How Long We Keep Your Data

We retain your personal information for as long as your account is active and for a reasonable period after account closure to meet our legal obligations. Specifically:

• Account and identity data is retained for a minimum of five years after account closure, in line with standard AML record-keeping obligations.
• Transaction records are kept for at least five years from the date of the transaction.
• Support communication records are retained for up to three years.
• Platform usage logs (IP addresses, session data) are retained for up to 12 months unless a longer retention period is required for security investigations.

When data is no longer required, we delete or anonymise it securely.

7. How We Protect Your Data

Protecting your personal information is a core priority at AB8. We apply multiple layers of technical and organisational security measures, including:

• SSL/TLS encryption: All data transmitted between your device and the AB8 platform is encrypted in transit using industry-standard SSL/TLS protocols.
• Encrypted password storage: Passwords are never stored in plain text. We use strong hashing algorithms so that even internal staff cannot view your password.
• OTP verification: Sensitive account actions — including login from new devices and withdrawal requests — may require one-time password (OTP) confirmation to your registered mobile number.
• Access controls: Personal data is accessible only to authorised AB8 staff who need it to perform their roles. Access is logged and audited.
• Secure data centres: Data is stored on servers with physical and digital access controls, including firewalls, intrusion detection, and regular security audits.

8. Your Privacy Rights

As an AB8 account holder, you have the following rights with respect to your personal data. You can exercise any of these rights by contacting us at [email protected]:

• Right to access: You can request a copy of the personal information we hold about you.
• Right to correction: If any of your information is inaccurate or out of date, you can ask us to update it. Some corrections (such as name changes) may require you to re-submit identity documents.
• Right to erasure: You can request deletion of your personal data. Note that we may be unable to fully comply where retention is required by law (e.g., AML records).
• Right to object: You can object to processing based on our legitimate interests, such as direct marketing. We will stop unless we have compelling grounds to continue.
• Right to data portability: You can request your account data in a commonly used format where technically feasible.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

We aim to respond to all privacy-related requests within 15 business days. Where a request is complex or we receive a large number of requests simultaneously, we will let you know if more time is needed.

9. Cookies and Tracking Technologies

AB8 uses cookies and similar technologies to make the platform work properly and to understand how it is being used. Cookies are small text files stored on your device when you visit a website.

We use the following types of cookies:

• Essential cookies: Required for the platform to function — for example, to keep you logged in during a session. These cannot be disabled.
• Analytics cookies: Help us understand which pages are visited most often, how long sessions last, and where errors occur. This data is aggregated and anonymised.
• Security cookies: Used to detect and prevent fraudulent login attempts and other suspicious activity.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using AB8, though some analytics features may be limited.

10. Users Under 21

AB8 is strictly for individuals who are 21 years old and above. We do not knowingly collect or process personal data from anyone below this age. If we discover that an account has been created by a person under 21, we will close that account immediately and delete the associated personal data, subject to any legal retention requirements.

If you believe that someone under 21 has registered on AB8, please contact us promptly at [email protected].

11. Changes to This Policy

AB8 may update this Privacy Policy from time to time to reflect changes in how we operate or in applicable law. When we make significant changes, we will update the "Last updated" date at the top of this page. Where changes materially affect how we use your personal data, we will notify registered account holders via email or an in-platform notice.

We encourage you to review this page periodically. Continued use of AB8 after a policy update constitutes acceptance of the revised terms.

12. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please get in touch:

• Email: [email protected]
• Platform: ab8.pro

For account-related concerns such as self-exclusion or responsible gaming support, visit our Responsible Gaming page. For a full overview of your rights and obligations as a player, see our Terms and Conditions.